Fuente: Aeropuerto de Santiago
Santiago airport and Nuevo Pudahuel have made significant efforts in gathering passenger feedback through ACI’s Airport Service Quality programme and this will help to better understand the customers and will inform the commitment to delivering a superior customer experience under trying circumstances.
This is a new form of recognition, separate to the ASQ Awards, but also supported by our industry partner Amadeus. Amadeus supports airports in improving travel experiences for passengers all over the world and our continuing strategic partnership comes at a time when it has never been more important for airports to listen to the voice of customers.
