Fuente: American Airlines
Earlier this year, American launched a new travel tool, powered by Sherpa, to provide customers with a more streamlined pretravel experience. Through the Sherpa travel guide, now available in English and Spanish, customers can learn the most up-to-date coronavirus (COVID-19) travel guidelines and requirements.
“Our Sherpa travel guide is a tool of choice for our customers flying domestic and internationally as it provides clear and reliable information for a seamless experience,” said Christine Valls, Managing Director of Sales for Florida, Latin America and the Caribbean. “With the launch of Sherpa’s Spanish translation, we hope to give more customers access to this valuable guide whether they’re planning a trip to the beautiful beaches of Cancun, the wine country in Chile or reuniting with loved ones.”
Customers can access the Sherpa travel guide from the aa.com travel updates page, under the Travel Guidelines section. When a destination is entered, results will show up-to-date guideline information, as well as travel requirements such as face covering guidelines, health documentation and quarantine rules. Customers will also be notified of visa requirements for their destination, and if applicable will have the option to seamlessly purchase their eVisa through Sherpa.
American Strengthens its Clean Commitment
In addition to the Sherpa travel guide, a key element of the airline’s Clean Commitment, American has continued to expand its preflight testing program and today includes six destinations: Belize, Chile, Grenada, the Hawaiian Islands, St. Lucia, and the U.S. Virgin Islands.
Most recently, American launched a mobile wellness wallet solution, VeriFLY, from the identity assurance leader Daon, making travel to international destinations easier.
