/U.S. Air Travel Consumer Report: October 2024 Numbers/

U.S. Air Travel Consumer Report: October 2024 Numbers

Source: US DOT The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of October 2024 on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. The ATCR is designed to assist consumers with information on the quality of services provided by airlines. For October 2024, 1.0% of flights were cancelled, higher than the 0.3% cancellation rate for October 2023. DOT expects that airlines will operate flights as scheduled. DOT's Office of Aviation Consumer Protection (OACP) routinely monitors airlines' operations to ensure that airlines are not engaging in unrealistic scheduling of flights. This week, the Department sued Southwest Airlines for illegally operating multiple chronically delayed flights and disrupting passengers' [...]

2025-01-17T13:01:47+02:00January 17th, 2025|News, ORGANISATIONS|

Delta Board of Directors welcomes Judith McKenna as newest member

Source: Delta Air Lines Delta Air Lines’ board of directors announced Judith McKenna as its newest member, effective Feb. 7, 2025.  Ms. McKenna most recently served as President and Chief Executive Officer of Walmart International until her retirement in January 2024, where she was responsible for all aspects of Walmart’s business outside the United States. “We look forward to welcoming Judith to the Delta board of directors,” said David Taylor, Delta’s non-executive Chair of the Board. “Judith’s deep leadership and global management experience, as well as her relentless passion for care for customers and employees throughout organizations, will contribute meaningfully to Delta’s board.” Ms. McKenna spent 27 years at Walmart in senior roles in the U.S. and internationally, culminating in her [...]

2025-01-17T10:23:46+02:00January 17th, 2025|AIRLINES, News|

2024 Year in Review: TSA highlights a banner year of record passenger volumes, customer service improvements and technology enhancements

Source: TSA Agency experiencing lowest attrition and highest retention rates in its entire history, touts largest screening workforce since the agency's inception The Transportation Security Administration (TSA) marked another successful year, making significant strides to improve security and safeguard transportation systems, accelerate action and commit to our people. TSA and its partners remain ahead of threats to transportation security through a vigilant workforce, continuing to deploy technology, and new processes that increase security effectiveness, efficiency and the customer experience. The agency has also seen vast improvement in employee morale, retention and recruitment. "Last year, we reached a historic milestone with the highest passenger volumes and the largest screening workforce in the agency's history – an achievement that reflects the dedication, [...]

2025-01-17T10:18:39+02:00January 17th, 2025|News, ORGANISATIONS|

Caribbean Airlines’ Daily Flights into Fort Lauderdale from Montego Bay and Kingston, Jamaica Starting March 2025

Source: Caribbean Airlines Caribbean Airlines is pleased to advise that starting 11 March 2025, a daily service between Montego Bay and Fort Lauderdale will be added to the airline’s schedule. Additionally, from 11 March, the Kingston to Fort Lauderdale schedule, will also move to a daily service. These flights will offer connectivity between both the Northern and Southern points of Jamaica to South Florida; and is a direct response to customer feedback, highlighting Caribbean Airlines’ dedication to putting its customers at the heart of its operations. All flights are open for sale! DAYS STARTING MAR 11, 2025 FLIGHT NUMBER ROUTE DEPARTURE TIME ARRIVAL TIME DAILY BW 31 KINGSTON – FORT LAUDERDALE 7:05 AM 10:10 AM DAILY BW 32 FORT LAUDERDALE – [...]

2025-01-17T13:06:29+02:00January 17th, 2025|AIRLINES, News|

Gearing Up for Go Time at the Eddie Aikau Big Wave Invitational

Source: Hawaiian Airlines Photo credit: SALT + AIR Studios Officials reviewed the swell forecast. The conditions, they agreed, checked all the boxes. The Eddie Aikau Big Wave Invitational, widely considered the world’s most prestigious surf event, was a go. On Dec. 22, 2024, Hawaiian Airlines proudly sponsored the elite big wave surfing competition named after legendary waterman and lifeguard Eddie Aikau. The carrier, which has served as the Eddie’s official airline sponsor since 2019, helps ensure event organizers have what they need to host some of the sport’s finest competitors at the iconic Waimea Bay surf break on Oʻahu’s North Shore. The 2024-2025 Eddie Aikau Big Wave Invitational entered its three-month waiting period on Dec. 17, 2024, and perfect conditions [...]

2025-01-17T10:06:49+02:00January 17th, 2025|AIRLINES, News|

Artificial Intelligence at American

Source: American Airlines American handles large volumes of data from a range of sources that it needs to quickly learn from and adapt to so it can better deliver on the objectives of the airlines. Artificial intelligence (AI) can be very helpful to this effort. AI is nothing new to American. It helps the airline look at data and create solutions that can directly and positively impact customers and team members, and importantly, improve their experiences. American can learn and gain insights from this data to better meet customers where they are, leverage data-driven decisions to help make the customer journey simpler and reduce the amount of time it takes to deliver results that benefit the business. And AI technology [...]

2025-01-16T12:42:58+02:00January 16th, 2025|AIRLINES, News|

TSA intercepts 6,678 firearms at airport security checkpoints in 2024

Source: TSA During 2024, the Transportation Security Administration (TSA) intercepted a total of 6,678 firearms at airport security checkpoints, preventing them from getting into the secure areas of the airport and onboard aircraft. Approximately 94% of these firearms were loaded. This total is a minor decrease from the  6,737 firearms stopped in 2023. Throughout 2024, TSA managed its "Prepare, Pack, Declare" public awareness campaign to explain the steps for safely traveling with a firearm. "One firearm at a checkpoint is too many," said TSA Administrator David Pekoske. "Firearms present a safety risk for our employees and everyone else at the checkpoint. It's also costly and slows down operations. If individuals who carry a firearm intend to travel, we remind them [...]

2025-01-16T12:37:28+02:00January 16th, 2025|News, ORGANISATIONS|

Start spreadin’ the news… WestJet announces service between Calgary and New York LaGuardia Airport (LGA) for Summer 2025

Source: WestJet Seasonal expansion to additional airport delivers optionality and choice to New York-destined travellers in time for the peak summer travel season WestJet announced seasonal service between Calgary and New York LaGuardia, bolstering existing service from Calgary to New York John F. Kennedy International Airport and boosting non-stop travel capacity between the Empire State and WestJet's Global Hub. The decision to increase guest capacity from Calgary to New York underscores WestJet's commitment to operating as Canada's leading leisure carrier and comes as travel demand remains strong across North America, particularly during the busy summer season. "There is a significant appetite for flights to New York, either for visiting the city itself to watch a Broadway show, concert, catch a [...]

2025-01-16T12:40:18+02:00January 16th, 2025|AIRLINES, News|

Frontier Airlines Introduces Enhanced Complimentary Seat Upgrades for Elite Status Members, the First of Several New Services and Products Launching in 2025

Source: Frontier Airlines Limited-Time Offer: Fast-Track to Elite Platinum Status With Just 20,000 Points Ultra-low fare carrier Frontier Airlines is thrilled to launch a major enhancement for its most loyal customers: expanded access to free seat upgrades for Elite Status members. This marks the first of several exciting innovations coming in 2025 as part of The New Frontier, Frontier's ongoing commitment to affordability, comfort, and exceptional value. Starting today, eligible Elite Status members can upgrade to both Premium Seating and UpFront Plus, featuring guaranteed open middle seats. Later this year, upgrades to the all-new First Class seating will also become available. New Benefits for Elite Members  Platinum Members: Eligible for upgrades starting 12 hours before departure Gold Members: Eligible for [...]

2025-01-16T12:35:17+02:00January 16th, 2025|AIRLINES, News|

American Airlines hits a home run with spring flight options across Arizona and Florida

Source: American Airlines With less than a month until pitchers and catchers report for training, American Airlines is offering baseball fans numerous options to get up close to their favorite players in sunny Arizona and Florida. Access the action As the official airline of the Chicago Cubs and Texas Rangers, customers can engage with the AAdvantage® program for chances to win exclusive access to events, prizes and more. AAdvantage® members who are Cubs or Rangers fans can take part in the airline’s AAdvantage Perks™ program, where fans can win exclusive prizes, including: A trip to Arizona for Cubs Spring Training A trip to New York for a Rangers away game Tickets to Cubs or Rangers home opener games Not an [...]

2025-01-16T12:43:34+02:00January 16th, 2025|AIRLINES, News|