Research shows pent-up demand for air travel, with passengers embracing mobile and touchless technologies
Source: SITA Passengers embrace IT for convenient and seamless air travel, as the air transport industry continues to digitalize the journey’s steps SITA’s 2022 Passenger IT Insights research, published today, highlights pent-up demand for both business and leisure travel emerging from the pandemic, with passengers further embracing mobile and touchless technologies to make the journey as convenient and seamless as possible. The survey reveals an increase in passenger use of mobile devices for booking, on board the airplane, and for bag collection in Q1 2022 compared to Q1 2020, while automated gates saw increases in adoption for identity control, boarding, and border control. The results clearly reflect the accelerated digitalization of air travel since the outbreak of the pandemic and passengers’ willingness [...]