ACI announces evolution of Industry leading Airport Service Quality program
Source: ACI Airports Council International (ACI) World has today announced a major new evolution of its industry-leading Airport Service Quality program as the third annual Customer Experience Global Summit kicked off in Montreal. ASQ surveys measure passengers’ satisfaction while they are travelling through an airport and provide the research tools and management information for airports to better understand passenger views, what they can improve, and the services passengers want from them. To ensure that this program addresses what members and passengers need and to remains relevant and responsive to changing passenger attitudes, expectations, and needs, ACI announced to participants at the global summit a major new evolution of the ASQ Departures Survey: New key performance indicators to better monitor the [...]