Source: Southwest Airlines
While Southwest operated roughly one third of its schedule for Thursday, Dec. 29, the airline plans to return to normal operations with minimal disruptions on Friday, Dec. 30.
The company has said it is encouraged by the progress they have made to realign Crew, schedules, and fleet. “With another holiday weekend full of important connections for our valued Customers and Employees, we are eager to return to a state of normalcy.”
“We know even our deepest apologies – to our Customers, to our Employees, and to all affected through this disruption – only go so far.”
“We’ve set up a page at Southwest.com/traveldisruption for Customers to submit refund and reimbursement requests for meals, hotel, and alternate transportation; as well as to connect Customers to their baggage.”
“We have much work ahead of us, including investing in new solutions to manage wide-scale disruptions.”
“We aim to serve our Customers and Employees with our legendary levels of Southwest Hospitality and reliability again very soon.·”