Source: ACI-LAC
ACI-LAC invites all its members to webinar on “Reach new heights in customer experience with ACI’s Airport Customer Experience Accreditation”.
Managing customer experience at the airport can be challenging. Aligning airport community under same vision in light of everchanging expectations of travelling public requires a structured approach. If you are developing a customer experience program at your airport, or striving to reach new heights in customer experience, this webinar is for you!
Hear from peer airports accredited in ACI’s Airport Customer Experience Accreditation and learn how you can leverage this unique program to improve customer experience.
We will discuss best practices in customer experience management, tools to build effective relationship with stakeholders and unite airport community, how to ensure delivery of consistent customer experience throughout all interactions, and more.
Date: Tuesday, March 21, 2023
Time: 10:00 AM (Panama / Quito / Bogota)
Speakers:
- Dimitri Coll – VP Customer Experience, ACI World
- Alisson Larrea – Manager, Corporate Affairs and Marketing at Mariscal Sucre Quito International Airport, QUIPORT
- Estefania Montaño – Customer Experience and Quality Assurance at Guadalajara Airport, GAP
- Sergio Ledezma Zavala – Quality Analyst, at Juan Santamaría International Airport, AERIS Holding Costa Rica
To participate, you have to register here: https://bit.ly/3YW3p4A
NOTE: Simultaneous Interpretation available