American Airlines becomes first US airline to launch automated tag for mobility devices
Source: American Airlines American Airlines is the first U.S. airline to launch an automated tag for mobility devices, part of an ongoing commitment to improve wheelchair and mobility device handling across its network. Developed in-house by American’s Technology team, the tags are currently used in the airports where American and its regional partners operate. “American is committed to improving the travel experience for our customers who use wheelchairs and mobility devices,” said Julie Rath, American’s Senior Vice President of Airports, Reservations and Service Recovery. “Streamlining the check-in and tagging process is an industry-leading effort that will help us further improve how we handle wheelchairs for our customers who entrust us to transport their devices on their journey.” New automated tags, [...]