Source: ACI-LAC
Airports Council International Latin America and the Caribbean (ACI-LAC) is proud to announce notable improvements in passenger satisfaction across the region, as highlighted in the recently released ACI ASQ Barometer Annual 2024.
According to the report, Latin America and the Caribbean ranked as the third region globally in terms of passenger satisfaction improvement, showing a rise from 4.19 in 2023 to 4.23 in 2024. This achievement reflects the region’s ongoing dedication to elevating the overall travel experience.
“Latin America and the Caribbean airports have shown resilience and dedication in adapting to post-pandemic demands,” said Dr. Rafael Echevarne, General Director at ACI-LAC. “Our region is committed to meeting evolving passenger expectations, especially in areas like convenience, well-being, and sustainability.”
The ASQ Programme, known for its commitment to a rigorous methodology, is unique in the aviation industry. It conducts live research through surveys administered directly to travelers, capturing satisfaction levels across over 30 performance indicators.
The airports recognized for delivering exceptional customer experiences across different passenger traffic categories are as follows:
2024 ASQ Best Airports in Latin America and the Caribbean:
- Carrasco International Airport (MVD) – Best Airport under 2 Million Passengers
- Hermosillo International Airport (HMO) – Best Airport of 2 to 5 Million Passengers
- Guanajuato International Airport (BJX) – Best Airport of 2 to 5 Million Passengers
- Chihuahua International Airport (CUU) – Best Airport under 2 Million Passengers in Latin America and Caribbean
- Mazatlán International Airport (MZT) – Best Airport under 2 Million Passengers in Latin America and Caribbean
- Lynden Pindling International Airport (NAS) – Best Airport of 2 to 5 Million Passengers
- Juan Santamaria International Airport (SJO) – Best Airport of 5 to 15 Million Passengers
- Monterrey International Airport (MTY) – Best Airport of 5 to 15 Million Passengers in Latin America and Caribbean
- Quito International Airport (UIO) – Best Airport of 5 to 15 Million Passengers
- Guadalajara International Airport (GDL) – Best Airport of 15 to 25 Million Passengers
ACI-LAC remains committed to fostering collaboration among its members to ensure continuous improvement in passenger experience. As airports in the region continue to invest in technology, well-being initiatives, and personalized services, satisfaction levels are expected to rise even further in the coming years.
For more information about ACI ASQ Awards Winners: https://aci.aero/programs-and-services/asq/asq-awards-and-recognition/ and ACI ASQ Barometer Annual 2024 report: https://aci.aero/programs-and-services/asq/voice-of-the-customer/asq-barometers/