Customers save time and money when prepaying for checked bags at American
Source: American Airlines American Airlines is making it easier for customers to save a little time and money when they need to check luggage. The airline recently rolled out a series of digital enhancements to make the process easier and expand self-service luggage options. “Any time we can make the travel experience streamlined and more convenient before arriving at the airport is a win for our customers,” said Heather Garboden, American’s Chief Customer Officer. “We continue to update our digital channels to provide our customers with even more self-service options.” New digital features give customers more self-service bag options In the past few weeks, American has updated aa.com and its mobile app to give customers more control over their trip, [...]