Source: Delta Airlines Delta Air Lines earned Crystal Cabin Award recognition for its Connected Onboard Platform, a patented fleetwide digital foundation within the Delta Sync ecosystem that improves reliability and enables smarter service. Delta has once again set the standard for in-flight innovation, earning top industry recognition for its commitment to delivering a seamless, connected onboard experience. At the heart of this achievement is Delta’s Connected Onboard Platform (CoP), a first‑of‑its‑kind digital foundation that works behind the scenes to combine operational, connectivity and customer experience data across all in‑flight entertainment and connectivity (IFEC) partners.  Already scaled across the entire Delta fleet, the CoP improves the overall customer experience by enabling greater reliability; faster, smarter service recovery; better connectivity in the [...]

Source: Virgin Atlantic Customers can search, compare and choose flights with ease, before booking seamlessly with Virgin Atlantic.  Virgin Atlantic has become the first airline in the world to launch an app within ChatGPT, opening up a new way for customers to discover and plan their next trip simply by asking. Building on Virgin Atlantic’s AI-powered Concierge, the Virgin Atlantic app in ChatGPT allows customers to search for flights using everyday language, whether they’re dreaming of a beachside escape to sun-soaked Barbados, planning a last-minute trip to the bright lights of New York, or looking to soak up the vibrant energy of Delhi. Customers can ask for exactly what they want, from “flights to the Caribbean in February” to “show me flights [...]

Source: British Airways Two new British Airways routes took to the skies yesterday, as the first flights to St. Louis, Missouri in the US, and Guernsey in the Channel Islands departed from London St. Louis became the 27th US destination to join the British Airways network, as the inaugural flight to the ‘Gateway to the West’ landed. The airline offers more direct flights to the US than any other European airline. In a playful pun, the first flight was operated by an entire crew named Louis, Lewis or Louise. British Airways is the only UK airline to offer direct flights to St. Louis, in a launch that coincides with the 100th anniversary of Route 66, which runs through the city, and the country-wide celebrations for 250 years of American Independence. With nearby Kansas City serving as one of the World Cup host cities, St. Louis is also an easy [...]