Airport leaders unite in China to reimagine customer experience
Source: ACI World The premier global event dedicated to airport experience begins; ASQ Awards Ceremony to spotlight best airports Global airport and aviation leaders convene in Guangzhou, China, for the opening of the ACI World Airport Experience Summit 2025, the premier global event dedicated to airport experience. Held from 8–11 September and hosted by Guangzhou Baiyun International Airport, this year's Summit is themed "Reimagining a People Experience." The event highlights how airports are embracing AI, biometrics, immersive technologies, and human-centered design to deliver seamless, inclusive, and memorable journeys, while fostering engaging workplaces for employees. As the world's fastest-growing aviation market, China provides a powerful setting. The total number of passengers at Chinese airports is projected to exceed 3 billion by [...]