Latest Global Traveller Survey reveals increasing expectations for wellbeing and premium experiences
Source: ACI World Annual ACI World report captures insights from over 4,125 travellers across 30 countries Airports Council International (ACI) World today has launched the Airport Service Quality (ASQ) 2024 Global Traveller Survey (GTS) report, revealing shifts in passenger expectations amidst a stabilizing travel landscape and an increasing demand for traveller wellbeing and premium experiences. For the fifth year, ACI World's ASQ expertise in customer experience market research has been leveraged for the 2024 GTS report to capture insights from over 4,125 travellers across 30 countries who have travelled by air at least once in the past 12 months. The 2024 GTS report was released today at Airports Innovate – an ACI event that brings together airport innovators, start-ups, visionary [...]