Source: US DOT The U.S. Department of Transportation today released consumer complaint data about air travel for February 2023. The release of 2023 consumer complaint data has been delayed primarily because of the increase in consumer complaints received this calendar year compared to the prior two years. The Department is examining how best to review and process the increased number of consumer complaints received in 2023 so not to delay its reporting. Complaints About Airline Service In February 2023, DOT received 6,644 airline service complaints from consumers, down 38.6% from the 10,822 complaints received in January 2023, but up from the 3,735 complaints received in February 2022. Of the 6,644 complaints received in February 2023, 4,405 (66.3%) were against U.S. [...]

Source: TSA Roadmap will drive key benefits such as improving the security screening performance, enhancing the customer experience and expanding TSA's engagement with aviation security industry partners The Transportation Security Administration (TSA) published its Open Architecture (OA) Roadmap that defines TSA's long-term strategy to enhance screening capabilities. Open Architecture is a technology-design approach for software and hardware that uses widely accepted standards to ensure interoperability across tools and platforms regardless of the technology designer, manufacturer or supplier. This approach increases the number of available partners who can supply improved technology quickly and at a lower cost. "Open architecture directly supports TSA's mission and its workforce, while further protecting the nation's transportation systems," said TSA Administrator David Pekoske. "This roadmap outlines [...]