Source: FAA More than 200 safety leaders from across the aviation industry met in specific breakout sessions last week to discuss ways to enhance flight safety as part of the FAA’s Aviation Safety Summit in McLean, Virginia. The sessions focused on commercial operations, the air traffic system, airport and ground operations, and general aviation operations. Each group was facilitated by a member of industry and an FAA subject matter expert. During his opening remarks to a plenary session that was open to a broad audience, Acting FAA Administrator Billy Nolen urged the industry to look at all aspects of their operations with fresh eyes and to “question conventional wisdom” while examining ways to further enhance aviation safety. “There is no [...]

Source: ACI-LAC ACI-LAC invites all its members to webinar on "Reach new heights in customer experience with ACI's Airport Customer Experience Accreditation". Managing customer experience at the airport can be challenging. Aligning airport community under same vision in light of everchanging expectations of travelling public requires a structured approach. If you are developing a customer experience program at your airport, or striving to reach new heights in customer experience, this webinar is for you! Hear from peer airports accredited in ACI's Airport Customer Experience Accreditation and learn how you can leverage this unique program to improve customer experience. We will discuss best practices in customer experience management, tools to build effective relationship with stakeholders and unite airport community, how to ensure [...]

Source: Air Transport Awards This year’s awards ceremony for the Air Transport Awards took place next to the 2023 Air Transport Symposium with the participation of industry leaders. The 2023 Air Transport Awards are in partnership with Hermes - Air Transport Organisation and ATN - Air Transport News. Welcoming the participants, Dr Kostas Iatrou, President of the 2022 Air Transport Awards: “After 10 years I am pleased that the Air Transport Awards take place in the aviation capital of the world, Montreal. The awards recognise the personalities, organisations and companies that contribute to the development of our sector”. “It is with great pleasure that I accept this ATN Individual Award which I dedicate to the ERA team and also to all women in aviation. Our industry needs to continue to strive for a greater [...]

Source: US Department of Transportation The U.S. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of December 2022 and calendar year 2022 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters.  The ATCR is designed to assist consumers with information on the quality of services provided by airlines. DOT remains committed to ensuring airline passengers are treated fairly and is concerned about recent flight cancellations and flight disruptions and difficulties families are experiencing in sitting together with no fees. The Department is currently investigating four domestic airlines to ensure that they are not engaging in unrealistic scheduling of flights. Last week, DOT rolled out a new family seating dashboard that [...]