Source: ACI World Awards based on leading global measurement and benchmarking program for airport experience Airports Council International (ACI) World, in partnership with travel technology company Amadeus, has today announced the winners of this year's Airport Service Quality (ASQ) Awards, recognizing the best airports for customer experience worldwide, as selected by passengers. The ASQ program is the world's leading airport customer experience measurement and benchmarking program. Compared to other programs in the aviation industry, it is based on live research via surveys gathered at the airport—direct from the traveller—rating their satisfaction on the day of travel. The surveys cover over 30 performance indicators across key elements of the passenger's airport experience such as ease of finding your way, check-in and shopping and [...]

Source: TSA 15 million vetted airline passengers now prefer to "travel with ease" Today, the Transportation Security Administration (TSA) announced its TSA PreCheck® application program has surpassed 15 million active members, setting a new record for the program that began in December 2013. More than 19,200 individuals applied for TSA PreCheck membership on Feb. 21, 2023 – the highest for any single day in TSA's history. Thirty-two million travelers now benefit from TSA PreCheck expedited screening after being vetted though TSA PreCheck ®, U.S. Customs and Border Protection's Global Entry or another federal vetting program. "TSA PreCheck is one of the most innovative, efficient and effective risk-based security solutions in the agency's 21-year history," said TSA Administrator David Pekoske. "Today, TSA PreCheck [...]

Source: IATA The International Air Transport Association (IATA) and airlines are mounting a legal challenge to the Dutch government’s sudden decision to reduce Schiphol airport’s capacity. Schiphol Airport is already restricted to 500,000 flights annually. The government’s decree would renege on that agreement, reducing Schiphol connectivity to 460,000 flights from November 2023. IATA and the global airline community believe that this political decision by the Dutch government contravenes EU Regulation 598/2014 on noise-related operating restrictions at EU airports. It also disregards the Chicago Convention, a binding international agreement to which the Netherlands is a signatory. Annex 16 of the Convention contains provisions for The Balanced Approach to Aircraft Noise Management which states are obligated to follow when taking measures to [...]

Source: ALPA Air Line Pilots Association, Int’l (ALPA) president, Capt. Jason Ambrosi issued the following statement on the introduction of the Richard L. Trumka Protecting the Right to Organize Act (PRO Act): “The right to organize has been fundamental in advancing safety and quality of life improvements for workers across the country. ALPA pilots know first-hand the benefits of union membership and advocacy, and we stand in solidarity with those fighting for the right to collectively bargain. “We urge Congress to pass the PRO Act which will help promote an economy that works for all working families. All workers deserve fair opportunities to negotiate for better working conditions, wages, and a more secure retirement. The collective bargaining rights within the PRO [...]