Source: United Airlines 'Virtual Gate' gives customers real-time updates about which groups are boarding and a progress bar that shows how many people have boarded United ClubSM 'closest and best' feature recommends nearby United Club locations based on proximity to travelers' gates and available capacity, with capacity insights initially offered at ORD and rolling out to additional airports in 2026 Package-delivery-style bag tracker shows real-time locations throughout the journey Personalized updates include guidance on traveling with strollers or wheelchairs, travel document requirements and biometric boarding options as well as arrival information like live weather data and local rideshare options United haslaunched new features to its award-winning mobile app to save customers even more time and further improve the overall travel [...]

Source: American Airlines American Airlines proudly celebrates the 100 recipients of its most prestigious career achievement award — the Circle of Excellence — for their exceptional contributions to American’s operation, customers and the communities it serves. These elite team members exemplify American’s core values, demonstrating the leadership, strategic innovation and undeniable excellence that drive the airline’s success every day. This year’s honorees are an exclusive group of professionals who set — and hold — the highest standard across our global network. Their impact reaches every corner of the business, and their service and selflessness are an inspiration to both customers and their fellow team members. A celebration under the wings The two-day Circle of Excellence celebration in Dallas-Fort Worth last [...]

Source: American Airlines Airline’s enhanced customer experience takes flight during one of the most-traveled times of the year. American Airlines is ready to welcome more than 12 million customers this winter holiday season across more than 119,000 flights — a larger schedule that provides customers more choices than in 2024. “Our more than 130,000 team members are committed to making our customers’ journeys on American this holiday season safe, reliable and enjoyable,” said David Seymour, American’s Chief Operating Officer. “Our team did an incredible job caring for customers during the recent Thanksgiving holiday and is excited to be serving them again wherever they’re headed for the holidays. We have been closely coordinating with our federal partners at the FAA, TSA [...]