Technology is the Key to Unlocking the Passenger Experience of the Future
Source: SITA Amid skyrocketing traffic, passengers look to digitalization to upgrade their travel experience, SITA 2024 Passenger IT Insights report finds In 2023, air travel soared, surpassing industry expectations. IATA predictions suggest that demand will only continue to grow, reaching 8 billion global passengers by 2040. Ensuring the passenger journey is smooth and efficient will be more important than ever for the industry to manage this growth. According to SITA's newly released 2024 Passenger IT Insights report, travelers see technology as the key, eagerly embracing innovations like mobile-enabled Digital Travel. Passengers already use their mobile devices as a remote control for the journey, with high adoption across key stages like booking, dwell time, and baggage collection. Taking this a [...]