A note to customers from Heather Garboden, American Airlines’ Chief Customer Officer
Source: American Airlines The last 48 hours have been incredibly challenging for those flying through Winter Storm Fern, which continues to present travel challenges across the country. On behalf of everyone at American, I want to assure you it’s been all hands on deck to keep our operation moving. Five of our nine hubs have been significantly impacted by this large and disruptive storm. Our largest hub at Dallas Fort Worth International Airport (DFW), which touches a significant number of the flights we operate each day, was hit particularly hard with record-setting conditions. Fern is also impacting cities that don’t typically have the infrastructure in place to manage these conditions, which in turn has led to staffing issues as team [...]