United’s New App Feature Helps Customers Re-book and Receive Meal and Hotel Vouchers Automatically
Source: Unied Airlines Mobile app tool saves time and reduces stress if a flight is delayed or canceled – first-of-its-kind feature reflects airline's continued investments in digital technology United today announced a new mobile app feature that aims to save customers time and reduce stress if their travel plans get disrupted. Now, instead of waiting in line to talk to an agent or search for new options, the airline's new self-service tool automatically presents travelers personalized re-booking options, bag tracking information and meal and hotel vouchers when eligible if their flight is delayed or canceled. While United had the lowest mainline flight and seat cancellation rates of any airline in the country during the first three months of the [...]