Artificial Intelligence at American
Source: American Airlines American handles large volumes of data from a range of sources that it needs to quickly learn from and adapt to so it can better deliver on the objectives of the airlines. Artificial intelligence (AI) can be very helpful to this effort. AI is nothing new to American. It helps the airline look at data and create solutions that can directly and positively impact customers and team members, and importantly, improve their experiences. American can learn and gain insights from this data to better meet customers where they are, leverage data-driven decisions to help make the customer journey simpler and reduce the amount of time it takes to deliver results that benefit the business. And AI technology [...]