SITA and Lufthansa automate bag reflight operations to reduce mishandled bag costs and improve the passenger experience
Source: SITA Automating the repatriation of bags is faster than ever before despite staffing shortages SITA and Lufthansa have joined forces to explore ways to reduce mishandled baggage costs and improve the passenger experience by digitally automating baggage re-flight operations. Mishandled baggage between two flight connections is a major pain point for the industry, costing it billions of dollars each year. The ability to address the issue of staff shortages and baggage mishandling is of paramount importance post-pandemic. Aviation lost around 2.3 million jobs during COVID, while recording US$2.2 billion in the cost of mishandled baggage in 2022 – including over 4 million bags mishandled during transfer. SITA’s WorldTracer Auto Reflight reflights bags digitally, without any human intervention, reducing cost [...]