British Airways becomes the first UK airline to trial new technology to transform the customer experience for travellers using British sign language
Source: British Airways British Airways is working with leading British Sign Language interpreting service to trial new technology that will transform its customer experience for those who use British Sign Language Partnership announced on International Day of People with Disabilities New technology will remove barriers to communication, enabling customers who use British Sign Language to contact the airline using a video relay service Customers will be able to access a full range of travel services and assistance from the airline’s UK customer engagement centres British Airways has seen customer satisfaction more than double for travellers with accessibility needs following investment in recent years in a number of initiatives, including a specialist customer care team for travellers who require additional assistance [...]