At American Airlines technology is making travel even easier this summer
Source: American Airlines Customers can take advantage of new technology to make their travel journeys more convenient. American is testing new chat assistant powered by generative artificial intelligence (gen AI) to help customers navigate changes to their travel plans, plus a recently redesigned mobile app and more to help take the stress out of summer travel. Team members use innovative tools behind the scenes to ensure American’s summer operation runs smoothly. Technology is making travel on American Airlines easier and more reliable this summer. From planning a trip to getting to your destination, technology is at the center of customers’ travel experiences. “User-friendly technology is part of our daily life and should extend into what our customers experience when they [...]