Source: American Airlines American Airlines, which launched its Customer Experience (CX) organization under the leadership of Heather Garboden as Chief Customer Officer in February, has now named the members of its newly formed Customer Experience Advisory Board. The Customer Experience Advisory Board is an evolution of the airline’s Operational Excellence Advisory Board, adding three experts who bring more than 90 years of combined experience in customer insights and hospitality to the airline. Craig Reid was most recently President and CEO of the Auberge Resorts Collection, where he grew the luxury hotel portfolio from six properties to 28 — all bringing the soul of the locale to life through captivating design, exceptional cuisine and gracious yet unobtrusive service. Reid also spent [...]

Source: American Airlines Having just launched new summer routes to Venice, Italy (VCE); Naples, Italy (NAP); Edinburgh, Scotland (EDI); and more, American Airlines is bringing a taste of travelers’ favorite European cities to the skies with a revamped inflight dining menu beginning this Wednesday, June 11. European flavors Summer travel is all about discovery, and as travelers look to experience the magic of Europe, the airline is bringing the essence of European destinations straight to customers’ seats with a new series of inflight summer menus. From bold, vibrant seafood dishes to timeless comfort food classics, every plate is designed to reflect the culture and cuisine of these iconic regions. Customers flying in Flagship® Business, a Flagship Suite® Preferred seat or [...]

Source: Iberia The airline offers three weekly flights between Madrid and the capital of the Azores, operating on Mondays, Wednesdays and  Saturdays Between June and September, Iberia will offer over 19,000 seats between Madrid and Ponta Delgada The Spanish airline also resumes its direct flights to the capital of Albania today, with up to three weekly frequencies from June to September, totalling more than 18,000 available seats.  Iberia has resumed its flights to two of its most unique summer destinations: Ponta Delgada, in the Azores Islands, and Tirana, the capital of Albania. With this, the airline reinforces its commitment to offering a diverse and attractive network of destinations for travellers during the summer season. These two destinations join Iberia’s usual summer [...]

Source: Iberia Spain’s leading airline migrates mission-critical applications to AWS and adopts generative AI to enhance passenger satisfaction, speed innovation, and optimize its global operations Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced that Iberia Líneas Aéreas de España, S.A., Spain's flagship airline that operates an extensive flight network across Europe, Latin America, North America, Asia, and Africa, has selected AWS as its preferred cloud provider to accelerate its digital transformation. By partnering with AWS on a multi-year journey, Iberia is reimagining air travel from the ground up, optimizing operations, increasing reliability and resilience of Iberia’s mission-critical applications, and using artificial intelligence (AI) to enhance passenger satisfaction. "Our transformation with AWS has fundamentally changed how [...]

Source: American Airlines Featuring the Flagship Suite® seat, American’s new premium Boeing 787-9 aircraft flew its first flight from Chicago O’Hare International Airport (ORD) to Los Angeles International Airport (LAX). The aircraft includes a reimagined Premium Economy cabin and redesigned Main Cabin, creating a comfortable and personalized travel experience. Additionally, inaugural flights to several European destinations are scheduled to depart this evening. American’s newest premium aircraft made its debut today, carrying more than 200 customers on its inaugural flight from Chicago (ORD) to Los Angeles (LAX). The flight marked the start of summer travel as several new international and domestic routes are also launching June 5. Customers on the first premium Boeing 787-9 flight received a gift bag with several [...]