Southwest Airlines Reached Settlement With Department of Transportation (DOT)
Source: Southwest Airlines Airline Introduces Industry-Leading Policy to Compensate Customers During Significant Delays and Cancellations Southwest Airlines Co. has announced that it has reached a global settlement with the Department of Transportation (DOT) relating to the DOT's investigation into the December 2022 Winter Storm Elliott disruption. A link to the full Consent Order can be found here, which includes Southwest's position relating to the DOT's investigation. Southwest shares with the DOT the goal of delivering the highest standard of service to the traveling public and is grateful to have reached a consumer-friendly settlement that both credits past compensation that went above and beyond requirements for Customers and incorporates a future commitment for Southwest Customer care with a new industry-leading compensation [...]