How Delta is doubling down on in-flight connectivity
Source: Delta Air Lines On a mission to raise the quality of service and modernize the flying experience, Delta Air Lines is fashioning a new, personalized way for customers to enjoy their time onboard. An estimated 2.9 million passengers fly throughout the U.S. every day, averaging up to three hours onboard. However, not all flights are created equal. As travel demand continues to grow, frequent flyers are paying more attention to the quality of their journeys. Airlines have had to innovate and adapt to meet the needs of the modern traveler and look for ways to elevate the customer experience that go beyond upgrade listings or other priority benefits to encourage customer loyalty. “The evolution of the in-flight experience continues to be [...]