Source: Delta Air Lines   Delta is the top-ranked airline for First/Business and Premium Economy Passenger Satisfaction in the J.D. Power 2024 North America Airline Satisfaction Study. One of the world’s most respected consumer intelligence organizations is recognizing the extraordinary care and skill of Delta people, the airline’s premium experiences and operational excellence that earns the trust of customers every day. Delta is the top-ranked airline in the J.D. Power 2024 North America Airline Satisfaction Studyfor both First/Business Class and Premium Economy segments –marking the second year in a row for the premium economy segment. “This is a wonderful reflection of our elevated customer experience, fueled by the unparalleled service of our 100,000 Delta people worldwide,” said Ed Bastian, CEO [...]

Source: British Airways British Airways announces the launch of its new Customer Access Advisory Panel to help enhance its accessibility offering for customers Bringing together members of the disabled community, the airline will meet with the panel regularly to receive feedback and discuss service improvements   This is part of British Airways’ continued commitment to provide a seamless travel experience for customers with visible and non-visible disabilities so that they can travel in safety, comfort and with dignity British Airways has held the first meeting of its new Customer Access Advisory Panel, aimed at engaging with members of the community to improve the end-to-end experience for its customers with accessibility requirements. The airline is committed to delivering a seamless experience [...]

Source: American Airlines American Airlines proudly announces a historic endeavor to commemorate the 80th anniversary of the D-Day landings in Normandy, France. On May 31, American will fly 70 World War II veterans to France on a donated charter flight to honor them for their service and sacrifice. "We’re honored to play a part in helping this group of heroic veterans return to Normandy," said David Seymour, American’s Chief Operating Officer and a veteran of the U.S. Army. “This special journey is not only an expression of our gratitude for these heroes and the sacrifices they made for our freedom, but we hope to help shine a light on their extraordinary stories and preserve their legacies for generations to come." [...]

Source: American Airlines The summer travel season is about to arrive, and American and its more than 130,000 team members are ready to care for customers during the peak travel period. Following strong operational performance over the winter holidays, American continues to deliver an industry-leading and safe operation for its customers. The airline is investing in new technology to get customers on their way faster and more efficiently. Between May 17 and Sept. 3, American expects to welcome more than 72 million customers. Summer by the numbers New destinations Getting ready People The American team is ready to welcome millions of guests aboard its flights this summer. The airline has hired and trained new team members across the operation to [...]

Source: WestJet Both parties now await the ratification vote to be put forward to membership. The WestJet Group and the Aircraft Mechanics Fraternal Association (AMFA) the certified union representing WestJet Aircraft Maintenance Engineers, today announced they have reached a tentative agreement on the first collective bargaining agreement between the organizations. Both parties now await the ratification vote to be put forward to membership. "The WestJet Group is pleased to have reached a tentative agreement that is industry-leading within Canadaand recognizes the important contributions of our valued Aircraft Maintenance Engineers, making them the highest paid in Canada, while delivering industry leading work-life balance standards and strong commitments to job security," said Diederik Pen, President of WestJet Airlines and Group Chief Operating [...]

Source: Delta Air Lines The Team USA-inspired A350 celebrates Delta's eight-year partnership with the United States Olympic and Paralympic Committee, which runs through the Los Angeles 2028 Olympic and Paralympic Games. Delta unveiled its custom Airbus A350 Team USA aircraft livery in Toulouse, France honoring the airline’s commitment to celebrate the athletes' journeys and connect them with their dreams as the official airline of Team USA. The Team USA-inspired A350 celebrates Delta's eight-year partnership with the United States Olympic and Paralympic Committee, which runs through the Los Angeles 2028 Olympic and Paralympic Games. “Unveiling the Team USA aircraft for the Olympic and Paralympic Games Paris 2024 marks a major milestone for Delta’s support of Team USA as we look toward [...]