Caribbean Airlines Introduces Proactive Baggage Notifications
Source: Caribbean Airlines Caribbean Airlines has introduced proactive baggage status notifications for its customers, providing clearer baggage updates throughout their journey to support a more reassuring travel experience. This new feature sends timely email notifications to customers at key stages of their journey, including when a customer’s bag is loaded onto the aircraft and when it arrives at the customer’s destination. Caribbean Airlines Acting Chief Executive Officer (Ag), Nirmala Ramai, noted: “This initiative is part of our consistent focus on improving the customer experience. By giving our passengers timely, accurate updates about their baggage, we are addressing one of the most common concerns in air travel. Building confidence throughout the journey.” The notification feature is made possible through the airline’s [...]