oneworld and Elemental Cognition’s breakthrough AI Travel Agent transforms the online booking experience
Source: oneworld oneworld Alliance and artificial intelligence (AI) company Elemental Cognition have completed initial trials of their state-of-the-art booking tool that helps customers navigate the complex process of planning a "Round the World" ticket. With hundreds of possible destinations and millions of possible flight combinations, these "Round the World" tickets are some of the most complicated products in the industry. In contrast to the general shift towards online channels, the majority of these trips are still booked with human agents. oneworld challenged EC to build a solution that combines the power and flexibility of the best human agents with the convenience and efficiency of a self-serve technology solution. Leveraging EC's breakthrough reasoning, natural language understanding, and dialog capabilities, the solution [...]