Delta names its first Chief Digital Officer as company accelerates digital enhancements, investments
Source: Delta Air Lines Eric Phillips will lead a team focused on enhancing customer interactions with Delta’s digital tools and channels, including developing new and better capabilities on Delta.com and the Fly Delta app. Delta has named Eric Phillips S.V.P. and Chief Digital Officer as the airline continues to deliver more personalized, seamless, and premium experiences for customers through its digital channels. In the newly created role, Phillips will lead a matrixed team focused on enhancing customer interactions with Delta’s digital tools and channels, including developing new and better capabilities on Delta.com and the Fly Delta app to address customer needs before, during and after travel. He’ll partner with leaders across the enterprise to accelerate cross-functional initiatives and drive a multidisciplinary approach [...]