Why @AlaskaAir has the best employees on earth, a short story
Source: Alaska Airlines Alaska Airlines employees are some of the most kindhearted, empathetic people in the business and are there for our guests when they need it most. Recently, an Alaska employee in San Francisco, Gary, went out of his way to take care of a guest. Here’s what happened (in her words): I kept digging around and digging around and digging around in my stupid massive purse, but I couldn’t find my battery pack so as soon as I landed, I went to the ladies’ room and dumped all the contents of my purse out on to the counter. Aha! Found my battery. Two hours later, I am still trying to unpack my ridiculous suitcases when my phone rings. [...]