Air France: Saphir has been offering our customers tailor-made assistance for the past 20 years
Source: Air France Saphir is celebrating its 20th anniversary this year! In 2001, Air France was the first airline in the world to offer a service especially for disabled passengers. With Saphir, customers benefit from assistance before and after their flight, and throughout their trip, such as help with reservations, issuing tickets and setting up assistance in collaboration with the exceptional transport service (TEX). The service is available in France as well as in 19 other countries. Assistance requests must be made when booking a flight, at least 48 hours before departure, directly on the Air France website or via the dedicated Saphir hotline. Around fifty sales advisors at the customer relations centre are trained in the approach to disability by specialist doctors, [...]