GOAA launches “English on the Fly” Program to enhance employee communication, customer engagement
Source: GOAA The Greater Orlando Aviation Authority (GOAA) announces the launch of the “English on the Fly” program in partnership with UCF Global, an innovative initiative designed to improve English language proficiency among airport employees. Recognizing the diverse linguistic background of its workforce, GOAA is dedicated to ensuring that all employees have the support to effectively assist the more than 58 million travelers who pass through Orlando International Airport (MCO) and Orlando Executive Airport (ORL) each year. This 8-week program aims to improve job performance and job satisfaction by offering targeted English language training to all participants. Four course levels are offered to accommodate varying levels of English proficiency. Nearly 200 airport employees expressed their interest in enrolling in the [...]