Booming success of the global airport event dedicated to elevating customer and employee experience
Source: ACI World Hartsfield-Jackson Atlanta International Airport announced as host of the 2024 ACI Customer Experience Global Summit The Airports Council International (ACI) annual Customer Experience Global Summit successfully concludes in Incheon, Republic of Korea, with key highlights for the global airport community and the world's passengers. This year's premier airport event dedicated to customer and employee experience was hosted by Incheon International Airport and had as its theme "Empowering the airport community for a customer-centric culture." Key highlights from the ACI Customer Experience Global Summit included: Over 500 delegates in attendance including government officials, airport and aviation executives, and customer experience experts. ASQ Training, Workshop, and Forum, including an executive workshop series by Luc Mayrand, Vice President Creative Portfolio Executive [...]