Aviation leaders gather at the premier global event on airport experience
Source: ACI World Airports Council International (ACI) World today kicked off the annual ACI Customer Experience Global Summit in Krakow, Poland, under the theme “Re/humanizing the airport experience.” The ACI Customer Experience Global Summit is the premier global event on airport experience and attracts more than 400 senior airport executives, civil aviation authority representatives, airport specialists, and related business executives. This year it included keynote speaker Steven Van Belleghem, a global thought leader and international best-selling author in the field of Customer Experience. Delegates were welcomed by ACI World Director General Luis Felipe de Oliveira, Host and President of the Board of Krakow Airport Radosław Włoszek, as well as the Polish Minister of Infrastructure Andrzej Adamczyk and Secretary of State, Ministry of [...]