Source: Houston Airports Passenger Tanna Swanson felt completely lost and confused during a recent visit to Bush Airport. She said, "but then Mark appeared like a guardian angel."  Mark Batson, Custodial Supervisor at IAH and 20-year Houston Airports employee. In the quiet hours between night and morning, when the five terminals at George Bush Intercontinental Airport (IAH) are often empty, a simple act of kindness transformed what could have been a nightmare into a story of compassion and humanity. And if it weren't for a letter written by Tanna Swanson and sent to Houston Airports, this story would have never been told. Tanna Swanson flew into Houston to attend a funeral. "I was already feeling emotionally drained and overwhelmed," she [...]

Source: LAWA One of four final INNOVIA 300 APM cars arriving at Los Angeles International Airport. Courtesy Los Angeles World Airports and LAX Integrated Express Solutions. The final 4 Automated People Mover (APM) train cars arrived at Los Angeles International Airport (LAX), bringing the total number on site to 44. The first cars arrived in summer 2022 and the remaining cars have since been steadily making the cross-country journey from the manufacturer in Pittsburgh, PA. The new cars will join the rest of the fleet in testing on the APM’s elevated guideway, as the design-build team at LAX Integrated Express Solutions (LINXS) continues progress toward the project completion date of December 8, 2025. “Receiving the final train cars for the [...]

Source: MIA MIA Director and CEO Ralph Cutié (center) with the July 2024 Employees of the Month and their supervisors. A group of six employees from the Miami-Dade Aviation Department (MDAD), Miami-Dade Police Department (MDPD), and American Airlines teamed up on the fly last month to help a woman and her two small children who had been stranded at Miami International Airport for three days after missing their connecting flight. The family of three had arrived from Newark, New Jersey but were unable to make their connecting flight to their home country of Venezuela. They also had little documentation to travel and not enough money for food or a hotel. After learning about her situation, MDAD Senior Operations Agent Melissa [...]

Source: Houston Airports System Houston Airports Lost and Found at Hobby Airport The Houston Airports Lost and Found team goes to great lengths to reunite passengers with items left behind, from scouring social media to ticket stubs, phone numbers and business cards.  In the whirlwind of modern air travel, it’s easy for items to slip through the cracks. From forgotten phones to misplaced passports, Houston Airports Lost and Found at George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU) handle a staggering array of lost belongings. “We see it all,” said Daniel Mendez, a Customer Service Representative at Hobby Airport Lost and Found. “From cellphones and jewelry to the truly bizarre, like 50-inch TVs.” Thousands of passengers pass [...]