Top airports worldwide for customer experience inducted into ‘ACI Director General’s Roll of Excellence’
Source: ACI Inductees to be celebrated at upcoming ACI Customer Experience Global Summit Airports Council International (ACI) World has today announced the 2021 inductees into the ACI Director General's Roll of Excellence, recognizing airports that have consistently delivered exceptional customer experience in the opinion of travellers. The honour is conferred to airports that have won multiple awards over a five-year period in the last 10 years as part of the Airport Service Quality (ASQ) program, the world's leading airport customer experience measurement and benchmarking program. In 2021, four airports worldwide have been inducted into the ACI Director General's Roll of Excellence: Sardar Vallabhbhai Patel International Airport (Ahmedabad, India) Sultan Aji Muhammad Sulaiman Sepinggan Balikpapan Airport (Kalimantan, Indonesia) Fiumicino Airport (Rome, Italy) Shanghai Hongqiao [...]