Star Alliance Management Team Firmly Focused on Seamless Customer Experience
Source: Air Canada Welcomes Ambar Franco as Vice President, Customer Experience to reinforce commitment to diverse leadership and industry expertise Together with CEO Theo Panagiotoulias, key executives committed to realising the vision of an effortlessly connected world Star Alliance, the world's leading global airline alliance, firmed up its key management appointments aimed at further enhancing its strategic focus on a seamless experience for member airline customers as they benefit from the Star Alliance network. Ambar Franco joins Star Alliance as Vice President, Customer Experience. Franco will lead the development and implementation of initiatives designed to enhance the overall customer journey across the alliance: their booking experience, the experience of customers at airports and when they connect between Star Alliance member [...]