ACI World celebrates its 100th airport accredited in customer experience with Mae Fah Luang Chiang Rai International Airport in Thailand
Source: ACI World Chiang Rai, 22 April 2024 Significant milestone highlights airports' global commitment to the passenger experience ACI World today celebrates its 100th airport accredited in the ACI World Customer Experience Accreditation Program, with Mae Fah Luang Chiang Rai International Airport (CEI), in Thailand. This achievement highlights airports' steadfast commitment to enhancing the passenger experience. The ACI World Customer Experience Accreditation Program, delivered in partnership with travel technology company Amadeus, equips airports with the tools and strategies to elevate customer experience management. Participating airports undergo a comprehensive assessment and training process, encompassing stakeholder engagement, employee development, and service improvement initiatives. ACI World projections indicate that global passenger traffic is set to reach 9.7 billion by the end of 2024, [...]