Global airport leaders gather at the premier event dedicated to customer and employee experience
Source: ACI World ACI Customer Experience Global Summit kicks off in Incheon Airports Council International (ACI) World today opens the annual ACI Customer Experience Global Summit in Incheon, Republic of Korea, welcoming over 500 international delegates including government officials, airport and aviation executives, and customer experience experts. This year's premier airport event dedicated to customer and employee experience, which runs from 4–7 September, is hosted by Incheon International Airport, the largest airport in the Republic of Korea. With total global passenger traffic surpassing 6.6 billion in 2022 and set to reach 19.3 billion passengers by 2041, the Global Summit marks an unprecedented relevancy for airports and the wider travel and tourism industry. Highlights of the event Latest trends from the [...]