Family Assistance Guidance Added to IATA Emergency Response Manual
Source: IATA The International Air Transport Association (IATA) has launched a revised Emergency Response Best Practices Handbook which, for the first time, includes detailed guidance on family assistance. Family assistance has long been an IATA Operational Safety Audit (IOSA) requirement. Since 2022, the requirements for family assistance are included as a standard in the International Civil Aviation Organization’s (ICAO’s) Annex 9 (Facilitation) while ICAO’s Document 9973 provides clear responsibilities for airlines, airports and ground handlers, turning international standards into care for affected families. The family assistance chapter in the revised manual provides guidance and practical tools to help operators meet both the IOSA and ICAO requirements. Putting Families First “Accidents are rare. But when they happen people are affected—not [...]