U.S. Department of Transportation Announces that United Airlines Will Implement Industry-Leading Improvements for Passengers Using Wheelchairs
Source: US DOT Today, the U.S. Department of Transportation (USDOT) announced that United Airlines will implement industry-leading actions that go above and beyond Federal requirements to improve the air travel experience for passengers who use wheelchairs. This action is part of an agreement with USDOT that follows a lengthy investigation by the Department into a disability complaint filed against United by Engracia Figueroa. Disability complaints received by the Department against airlines, such as the one by Ms. Figueroa, highlight the significant challenges that people who use wheelchairs face during air travel to, from, and within the United States. USDOT has made it a priority to improve the air travel experience for those who use wheelchairs. "Everyone ought to be able [...]