Source: ACI-LAC ACI-LAC invites all its members to webinar on "Reach new heights in customer experience with ACI's Airport Customer Experience Accreditation". Managing customer experience at the airport can be challenging. Aligning airport community under same vision in light of everchanging expectations of travelling public requires a structured approach. If you are developing a customer experience program at your airport, or striving to reach new heights in customer experience, this webinar is for you! Hear from peer airports accredited in ACI's Airport Customer Experience Accreditation and learn how you can leverage this unique program to improve customer experience. We will discuss best practices in customer experience management, tools to build effective relationship with stakeholders and unite airport community, how to ensure [...]

Source: Air Transport Awards This year’s awards ceremony for the Air Transport Awards took place next to the 2023 Air Transport Symposium with the participation of industry leaders. The 2023 Air Transport Awards are in partnership with Hermes - Air Transport Organisation and ATN - Air Transport News. Welcoming the participants, Dr Kostas Iatrou, President of the 2022 Air Transport Awards: “After 10 years I am pleased that the Air Transport Awards take place in the aviation capital of the world, Montreal. The awards recognise the personalities, organisations and companies that contribute to the development of our sector”. “It is with great pleasure that I accept this ATN Individual Award which I dedicate to the ERA team and also to all women in aviation. Our industry needs to continue to strive for a greater [...]

Source: US Department of Transportation The U.S. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of December 2022 and calendar year 2022 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters.  The ATCR is designed to assist consumers with information on the quality of services provided by airlines. DOT remains committed to ensuring airline passengers are treated fairly and is concerned about recent flight cancellations and flight disruptions and difficulties families are experiencing in sitting together with no fees. The Department is currently investigating four domestic airlines to ensure that they are not engaging in unrealistic scheduling of flights. Last week, DOT rolled out a new family seating dashboard that [...]

Source: FAA Twenty-three schools will receive $10 million in grants from the Federal Aviation Administration (FAA) to help attract and train students for careers as pilots and aviation maintenance technicians. Twelve of the schools will receive $5 million from the FAA’s Aircraft Pilots Aviation Workforce Development Grants program. The schools can use the funding to create and deliver curriculums designed to prepare students to become pilots, aerospace engineers or drone operators. Grant recipients include:  AOPA Foundation Institute, Frederick, Md.: $498,100 Black Pilots of America, Seattle, Wash.: $500,000 Broward College, Pembroke Pines, Fla.: $500,000 Colorado State University, Fort Collins, Colo.: $345,711 Embry-Riddle Aeronautical University, Daytona, Fla.: $484,803 Kentucky Office of Employment & Training, Frankfort, Ky.: $500,000 Organization of Black Aerospace Professionals, Inc, [...]

Source: CANSO Through a partnership signed recently, CANSO and Infina agreed to be delivering cost-effective technical and management micro-learning and mixed media courses, virtually to the global aviation community. Infina adapted its courses to ICAO requirements and industry instructional design standards, tested with audiences in the U.S.A and its territories, and modified the content to benefit CANSO member countries and stakeholders globally. The technical and management courses are formatted for computer-based learning and include micro-learning modules that, reinforced over time, help to retain knowledge. The courseware is designed to be delivered on multiple platforms suitable for live-streaming, video, PowerPoint, and in-person classroom-style delivery. CANSO and Infina will start with ten micro-learning courses reflecting a mix of short learning videos and [...]

Source: IAMA Aviation expert brings 35+ years of diverse experience to role at the alliance Frans van de Pol, a seasoned aviation industry expert, has been elected chairman of the executive board of IAMA, the Independent Aircraft Modifier Alliance. He replaces outgoing chair Marc Pinault, who remains a board member but who stepped down March 7th. Joining IAMA's board in 2021, van de Pol leads Fokker Services engineering business unit and brings a broad range and wealth of experience to the chairman role. Having started his career in aviation on Fokker's assembly line, he moved to engineering technical support, then aircraft modifications and leading Fokker's American and Netherlands component MRO. Along the way, van de Pol also worked in product [...]

Source: FSF Turbulence, runway excursions and ground damage were the most common accident types among airliners operating globally in passenger and cargo service in 2022, according to Flight Safety Foundation’s 2022 Safety Report. The report, released today, is based on an analysis of preliminary accident data and information contained in the Foundation’s Aviation Safety Network (ASN) global database. In releasing the report, the Foundation also launched a new, interactive dashboard featuring accident data and information from the past six years that is searchable by a range of parameters, such as type of operation, region of the world, phase of flight, and accident type or end state, such as turbulence, loss of control or controlled flight into terrain. In 2022, jet and turboprop aircraft [...]

Source: ICAO ICAO has issued a new request for information (RFI) to public and private-sector innovators in support of its upcoming 2023 DRONE ENABLE Symposium. The RFI is issued annually to elicit new concepts and solutions to advance next generation global standards for cutting-edge unmanned aircraft systems (UAS), UAS traffic management (UTM), and advanced air mobility (AAM), with a focus on infrastructure requirements for this year. “This year’s edition of DRONE ENABLE, focuses on the infrastructure solutions which will be needed to support these new types of aircraft and air services as they begin to be used for communities and economies all over the world,” stated ICAO Council President Salvatore Sciacchitano. The deadline for the RFI submissions is 19 May [...]

Source: ACI More than half a million tonnes of CO2 reduced by the global community of airports certified by Airport Carbon Accreditation between May '21 and May '22 30% growth in participation with 395 accredited airports worldwide in 79 countries 89 airports achieved advanced levels of carbon management Airports Council International (ACI) today released the annual airport climate action results for Airport Carbon Accreditation, the global carbon standard for airports founded and managed by ACI EUROPE on behalf of airports worldwide. The past reporting year, running from May 2021 to May 2022, ended with 395 airports spanning 79 countries engaging in carbon management and reduction at one of the six program levels. The 91 new accreditations reported this year represent [...]