Air Travel Consumer Report: August Consumer Complaints Up 6 Percent from July, More Than 320 Percent Above Pre-Pandemic Levels
Source: Department of Transportation The U.S. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of August for on-time performance, consumer complaints received, mishandled baggage, and mishandled wheelchairs and scooters. There was a 6.0% increase in air travel service complaints from July to August, and complaints are more than 320% above pre-pandemic levels. The previous report from July showed a 16.5% increase from June to July, and complaints were more than 260% above pre-pandemic levels. The ATCR is designed to assist consumers with information on the quality of services provided by airlines. DOT remains committed to ensuring airline passengers are treated fairly and is concerned about recent flight cancellations and [...]