United Now Texts Live Radar Maps and Uses AI to Keep Travelers Informed During Weather Delays
Source: United Airlines As part of industry-leading efforts to communicate to customers in real-time, airline uses AI tools to send travelers information about their trip, especially if things don't go as planned Real-time radar maps can help customers understand how inclement weather in one part of the country can impact a flight elsewhere United now texts customers links to local, live radar maps during weather delays, as part of its industry-leading effort to give travelers as much real-time information as possible about their trip, especially if things don't go as planned. For the past few years, the airline has used dedicated teams to write and send text messages to customers that give near-instantaneous details about a given flight – everything [...]