Source: Iberia Customers can now use WhatsApp to check in, obtain their boarding pass and receive notifications for their flights, among other options. New meal options are on offer in all cabins of long-haul flights, with dishes such as octopus marinated in orange and paprika and a new welcome mocktail for Business Class passengers, salad with mayonnaise and Piquillo peppers and braised beef cheeks in Premium Economy, and in Economy, homemade meatballs in Romesco sauce, among others. Business and Premium Economy passengers will receive the new amenity kits created by Teresa Helbig, an example of sustainability and the circular economy This summer Iberia launches important new developments to make its customers’ travel experience more comfortable and appealing. These improvements include [...]

Source: American Airlines American Airlines released its 2023 Sustainability Report today, documenting its work to advance the company's strategy to address climate change and accelerate the broader solutions needed to decarbonize aviation, and sharing progress on other issues important to the company and its stakeholders — including safety, human capital and customer experience. Key progress in 2023 includes American's collaboration with Breakthrough Energy and Google Research on groundbreaking contrail avoidance research, which will inform how the industry might address its impact on climate change. The report also includes a discussion of how American is extending its commitment to sustainability to its sourcing and procurement practices. “Thanks to the hard work of our more than 140,000 team members, American continues to [...]

Source: United Airlines As part of industry-leading efforts to communicate to customers in real-time, airline uses AI tools to send travelers information about their trip, especially if things don't go as planned Real-time radar maps can help customers understand how inclement weather in one part of the country can impact a flight elsewhere United now texts customers links to local, live radar maps during weather delays, as part of its industry-leading effort to give travelers as much real-time information as possible about their trip, especially if things don't go as planned. For the past few years, the airline has used dedicated teams to write and send text messages to customers that give near-instantaneous details about a given flight – everything [...]