Paying kindness forward at Houston Airports
Source: Houston Airports One volunteer’s travel misstep became a mission to help others at IAH. Stephen Heady did not arrive at George Bush Intercontinental Airport (IAH) as a Houston Airports Volunteer Ambassador by chance. The moment had been building for more than 20 years. Heady joined the airport system’s volunteer program in August 2025, shortly after retiring from a career in public education. A former principal at Avalos Pathways in Technology Early College High School, he arrived with a deep belief in service and a vivid memory of what a single act of kindness can mean to a stranded traveler. “In the summer of 2002, I had booked an international flight to Asia,” Heady recalled. “I was an inexperienced traveler [...]