American gives customers more timely flight information
Source: American Airlines American Airlines operates nearly 7,000 flights every day, connecting 700,000 customers to the people and places that matter most. With a global network, travel plans can occasionally be disrupted by factors like weather, air traffic control or an aircraft that needs unscheduled maintenance. That’s why American is further enhancing the travel experience with a smarter digital platform that gives customers clear explanations when flights are delayed or canceled. Starting today, and rolling out to customers over the course of the month, the airline will introduce easy-to-understand delay and cancellation reasons directly within its mobile app and on aa.com — transforming moments of uncertainty into moments of clarity. “Enhancing the digital experience is a priority for the team [...]