United Improves Travel Experience For Customers Who Use Personal Wheelchairs
Source: United Airlines First-of-its-kind digital flight filter helps determine which aircraft can accommodate different sized chairs, better ensuring safe and secure handling for these special items In another industry first, United will reimburse customers for any increase in fare if an alternate flight is needed to accommodate their personal wheelchair United Airlines today announced new technologies and policies to improve the travel experience for customers who use a wheelchair, including a new digital filter on united.com that helps determine which aircraft can accommodate different sized chairs, and refunding the fare difference if a higher-fare flight is needed to accommodate a specific wheelchair size. United expects to launch these new tools early next year. "By offering customers an easy way to [...]