USDOT Seeks to Protect Consumers’ Airline Rewards in Probe of Four Largest U.S. Airlines’ Rewards Practices
Source: US DOT Secretary Buttigieg orders airlines to provide reports, records as part of DOT inquiry aimed at protecting the value of rewards and benefits earned by travelers Inquiry follows joint CFPB-DOT public hearing on airline rewards programs earlier this year The U.S. Department of Transportation (DOT) launched an inquiry into the four largest U.S. airlines’ rewards programs that is aimed at protecting rewards customers from potential unfair, deceptive, or anticompetitive practices. As part of the probe, U.S. Secretary of Transportation Pete Buttigieg sent letters to American Airlines, Delta Air Lines, Southwest Airlines, and United Airlines ordering them to provide records and submit reports with detailed information about their rewards programs, practices, and policies. DOT’s probe is focused on the [...]
